We are among the finalists for the Service Excellence Award at the SME Northamptonshire Business Awards.
At NGH, we don’t just point businesses in the right direction. As part of our proactive approach, our advisers may refer SMEs to relevant local, national and European funded business support and development projects. We then follow up to establish whether the referred project or contact was appropriate for the business, and offer further support if required.
During the last two years the Growth Hub has expanded its offer from purely signposting businesses to providing direct business support. We deliver two European Regional Development Funded projects on behalf of the University of Northampton and are a delivery partner in a further two projects. Since 2016 we have brought more than £7 million of investment into the county to support our customers develop, grow and create jobs.
The Growth Hub offers access to a range of business support services including workshops, masterclasses, forums, webinars and events. Since January 2017 more than 1,721 delegates have attended our events. We have received excellent feedback both in terms of content and quality, with 96% of users rating their level of satisfaction with our services as good or excellent.
Constantly working with our clients to provide information, advice and guidance, during 2017 our team of advisers spent more than 2,670 hours in meetings with local clients.
Our gateway team handles more than 35 direct enquiries a week, actively listening to our clients and constantly looking for possible opportunities to go above and beyond to find the best available solutions for them.
“I cannot recommend The Northamptonshire Growth Hub enough to all of my SME connections based in Northamptonshire! An absolutely fantastic (and FREE) organisation designed to help your business thrive!” Charlotte Jane Prosser, Events and PR (LinkedIn).
“In the past couple of years we’ve seen huge growth in sales overseas which has helped our overall turnover enormously. The support provided by the Growth Hub has enabled access to funding which will be put towards projects that will ensure the company maximises growth potential as quickly as possible. Northamptonshire Growth Hub talked us through all of the funding options available, and were a fantastic sounding board for our strategy and vision.” Guy Schanschieff, Bambino Mio.
“The Growth Hub has made a very quick and positive impact on the way we think about and go about our business. We’ve attended a series of group workshops and one-to-one meetings that have helped us to significantly improve our sales and marketing processes as well as helping us to develop our business plan and identify opportunities for near and long term growth. We’ve also made valuable connections with other local business leaders and have been made aware of funding opportunities that otherwise would have passed us by. It’s a thumbs up for the Growth Hub!” Sean Toru, Toru Interactive.